Shipping policy
Last Updated: August 30, 2026
At Astré, our products are prepared specifically for individual orders rather than being held as large quantities of finished inventory. Because products are prepared on demand, orders require a processing period before they are shipped.
1. Order Processing
Most orders are processed within 2–7 business days after payment has been successfully received.
Processing times are estimates and may occasionally be longer due to periods of high demand, holidays, product launches, product-specific requirements, or other circumstances affecting order preparation.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Times
Shipping times depend on the destination, the product ordered, and the shipping method selected at checkout.
As a general guide, standard shipping to the United States may take approximately 2–5 business days in transit. Standard shipping to other available international destinations may take approximately 10–30 business days in transit. Priority shipping, where available, may take approximately 2–3 business days domestically or 3–5 business days internationally.
These shipping estimates apply after your order has completed processing and are provided for general guidance only. They are not guaranteed delivery dates.
As a result, standard orders may take approximately 4–12 business days for delivery within the United States and approximately 12–37 business days for delivery to other available international destinations, depending on the product, destination, processing time, and shipping method.
Actual delivery times may vary.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery destination, the products in your order, and the shipping methods available for your order.
Any applicable shipping charges will be shown before you complete your purchase.
Astré may occasionally offer promotional shipping rates or free shipping on selected products, orders, or destinations. Any promotional shipping terms will be communicated at the time the promotion is offered.
4. Order Tracking
Once your order has shipped, tracking information will be provided when available.
Please note that tracking information may not appear immediately after a shipping confirmation is issued. In some cases, the first carrier scan or tracking update may take several business days to appear.
Tracking information and updates are provided through the applicable delivery service and may occasionally take additional time to update while a package is in transit.
5. Orders Shipped Separately
If your order contains multiple products, your items may be prepared and shipped separately and may therefore arrive in separate packages.
If this occurs, you may receive multiple shipping confirmations and tracking numbers.
Receiving products in separate packages does not affect the validity of your order or your purchase with Astré.
6. International Orders & Customs
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, any such charges are generally the responsibility of the customer.
Customs processing may also affect the estimated delivery time.
Astré does not control the customs policies, processing times, or fees imposed by the authorities of the destination country.
Customers are responsible for providing accurate shipping information and complying with applicable import requirements in their destination country.
7. Incorrect Shipping Information
Please carefully review your shipping information before completing your purchase.
Astré is not responsible for delivery problems resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at heyyy.hash@gmail.com.
We will make reasonable efforts to assist you, but changes to shipping information cannot always be made once an order has entered processing or shipment.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping charges may apply if reshipment is requested.
8. Delayed Orders
Occasional delays may occur during order preparation or transit.
If your order has not arrived within the estimated delivery window, please contact us at heyyy.hash@gmail.com with your order number and any available tracking information.
Astré will review the available shipment information and determine the appropriate next steps based on the circumstances of the order.
Processing or delivery times may occasionally increase during peak periods, holidays, high-volume periods, product availability issues, carrier disruptions, customs processing, or other unexpected circumstances.
9. Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check your delivery area and with household members, neighbors, building management, or the applicable delivery service where appropriate.
If the package remains missing, contact us at heyyy.hash@gmail.com with your order number and tracking information.
Astré will review the available shipment information and determine the appropriate resolution based on the circumstances.
Where an eligible shipment issue is confirmed, Astré may provide a replacement, store credit, refund, or another appropriate resolution, subject to applicable law.
10. Returned-to-Sender Packages
Packages may be returned due to an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or other delivery-related circumstances.
If a returned package needs to be reshipped, additional shipping charges may apply.
Any applicable reshipping costs will be communicated before the order is reshipped.
A returned package does not automatically qualify for a refund. Astré will review the circumstances and determine the available options based on the order and applicable terms.
11. Circumstances Beyond Our Control
Estimated processing and delivery times may be affected by circumstances outside Astré's reasonable control, including carrier disruptions, customs delays, severe weather, natural disasters, strikes, public holidays, transportation disruptions, product availability issues, government actions, and other unforeseen events.
While Astré cannot control such circumstances, we will make reasonable efforts to assist customers when an issue affects an order.
12. Market Availability
Astré currently accepts orders only from countries and regions made available for purchase through the Astré website and checkout.
Astré does not currently accept orders for delivery to countries within the European Union or the United Kingdom. Certain other countries or regions may also be unavailable for purchase or delivery depending on product availability, shipping capabilities, or other operational considerations.
Astré may change the countries and regions in which it accepts orders from time to time.
13. Contact Us
For questions regarding your order or shipping, please contact us at:
Email: heyyy.hash@gmail.com
When contacting us about an existing order, please include your order number and any relevant tracking information so we can review your request as efficiently as possible.