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Last Updated: August 30, 2026

At Astré, our products are prepared on demand for individual orders according to the details selected by the customer at the time of purchase. Because our products are prepared specifically in connection with individual orders, we do not operate a traditional inventory-based return system.

Please read this policy carefully before placing your order.

1. Returns & Change of Mind

Unless otherwise required by applicable law, Astré does not accept returns or provide refunds for change-of-mind purchases.

This includes, but is not limited to, ordering the wrong size, selecting the wrong color, selecting the wrong design or product, changing your mind after placing an order, no longer wanting the product, ordering multiple sizes or variations with the intention of returning some, or dissatisfaction with a product that otherwise arrives as described.

Because our products are prepared specifically for individual orders, Astré is generally unable to accept these types of returns.

Please carefully review the product description, size guide, color options, and other product information before completing your purchase.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after receiving it.

If your item arrives damaged, defective, or materially different from what you ordered, please contact us at heyyy.hash@gmail.com as soon as reasonably possible.

To help us evaluate the issue, please provide your order number, a description of the issue, clear photographs of the affected product, and photographs of the packaging where relevant.

Astré will review the information provided and determine whether the reported issue qualifies for a resolution under this policy.

If a claim is approved, Astré may, at its discretion, provide an appropriate resolution based on the circumstances. Depending on the nature of the issue, the resolution may include a replacement product, store credit, a monetary refund where appropriate, or another resolution Astré considers appropriate.

Where store credit is issued under this policy, it will not expire and may be used toward eligible future purchases from Astré, subject to any applicable terms communicated when the credit is issued.

For eligible damaged, defective, or incorrect items, you will generally not be required to return the affected product. If Astré requires any additional information or action from you, we will provide instructions directly.

Please do not send products back to any address unless Astré has specifically instructed you to do so.

3. Wrong Size or Incorrect Selection

Customers are responsible for selecting the correct size, color, design, and product before placing an order.

Astré does not provide refunds or exchanges solely because an incorrect size or product variation was selected by the customer.

We strongly recommend reviewing the size guide and product details before completing your purchase.

If you believe that the item you received differs from the size, color, design, or product shown on your order confirmation, please contact us so we can review the issue.

4. Exchanges

Astré does not offer standard exchanges for change-of-mind purchases, incorrect size selections, or other customer ordering preferences.

If you receive a damaged, defective, or materially incorrect item, please contact us. Where the issue is confirmed and the claim is approved, Astré may, at its discretion, provide a replacement, store credit, a monetary refund where appropriate, or another suitable resolution.

5. Non-Returnable Orders

Unless otherwise required by applicable law, products ordered in the wrong size, products ordered in the wrong color, products ordered in the wrong design or variation, products that the customer no longer wants, products that the customer simply does not like, sale or promotional items, gift cards, and products that have been altered, damaged, or misused after delivery are generally not eligible for return or refund solely because of a change of mind or customer preference.

This does not affect any rights that may apply where a product is defective, damaged upon arrival, incorrectly supplied, or otherwise subject to a mandatory remedy under applicable consumer law.

6. Order Cancellation

If you need to cancel an order, please contact us at heyyy.hash@gmail.com as soon as possible after placing your order.

Because orders may begin processing or preparation shortly after purchase, we cannot guarantee that a cancellation will be possible.

Once an order has entered processing or preparation, it generally cannot be cancelled or modified.

If an order can no longer be cancelled, the order will be subject to the terms of this Refund & Return Policy.

7. Store Credit and Approved Resolutions

For approved claims, Astré may provide store credit as an alternative to a monetary refund where permitted by applicable law.

Store credit issued by Astré as a resolution under this policy will not expire and may be redeemed toward eligible future purchases from Astré. Store credit will generally be associated with the customer or order for which it was issued and will not be redeemable for cash except where required by applicable law.

Store credit issued as a resolution under this policy is not a refund to the original payment method.

The amount and specific terms of any store credit issued under this policy will be determined by Astré based on the circumstances of the approved claim.

Promotional credits, campaign credits, or other credits provided as part of a promotion or special offer may be subject to separate terms communicated at the time they are issued, including any applicable expiration date or usage restrictions.

Where applicable law requires a monetary refund or another specific remedy, those requirements will apply.

8. Refunds for Damaged or Defective Products

For approved claims involving damaged, defective, or incorrectly supplied products, Astré may provide an appropriate resolution based on the circumstances of the order.

Depending on the nature and severity of the issue, the resolution may include a replacement, store credit, a monetary refund where appropriate, or another suitable resolution.

Astré will determine the appropriate resolution for an approved claim based on the information available and the circumstances of the order.

Where a replacement is considered appropriate, Astré may offer to replace the affected product instead of providing store credit or a monetary refund, where permitted by applicable law.

9. Packages Lost or Damaged During Delivery

If your order is lost in transit or arrives damaged, please contact us at heyyy.hash@gmail.com with your order number and relevant photographs or tracking information.

We will review the reported issue and determine the appropriate resolution based on the circumstances of the shipment and the information available.

Where an eligible shipment issue is confirmed, Astré may provide a replacement, store credit, monetary refund, or another appropriate resolution, subject to applicable law.

10. Returned Packages

If a package is returned because of an incorrect or incomplete shipping address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, additional shipping charges may apply if a replacement shipment is requested.

A refund is not automatically provided solely because a package has been returned to the sender.

If a package is returned to Astré, please contact us at heyyy.hash@gmail.com so we can review the situation and determine the available options.

11. International Orders

For international orders, customers are responsible for reviewing the import requirements of their destination country.

Customs duties, import taxes, VAT, or other fees imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

Refusal to pay applicable customs charges does not automatically qualify an order for a refund.

12. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded, restricted, or limited under the laws applicable to your purchase.

Where mandatory consumer rights or remedies apply to a particular transaction under applicable law, those rights will continue to apply regardless of the terms of this policy.

Any statutory cancellation, withdrawal, return, refund, replacement, repair, or other consumer right will apply only to the extent that Astré is legally required to provide such right or remedy in connection with the relevant transaction.

13. Market Availability

Astré currently accepts orders only from countries and regions made available for purchase through the Astré website and checkout.

Astré does not currently accept orders for delivery to countries within the European Union or the United Kingdom. Certain other countries or regions may also be unavailable for purchase or delivery depending on product availability, shipping capabilities, or other operational considerations.

Astré may change the countries and regions in which it accepts orders from time to time.

14. How to Request Assistance

To report a damaged, defective, incorrect, or otherwise eligible order issue, contact:

Email: heyyy.hash@gmail.com

Please include your order number, a description of the issue, and clear photographs where applicable.

We recommend contacting us as soon as possible after receiving your order so that we can review and address the issue efficiently.

Please do not send any product back to a return address unless Astré has specifically instructed you to do so.